Privacy Policy

TidyFolk Commercial Cleaning

Last updated: 28/12/25

This Privacy Policy explains how Tidy Folk Pty Ltd (ABN 69 690 230 614) trading as TidyFolk Commercial Cleaning (“TidyFolk”, “we”, “us”, “our”) collects, uses, stores, and discloses personal information.

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect personal information including, but not limited to:

• Name
• Email address
• Phone number
• Business name
• Site or service address
• Call recordings
• Photographs or videos of service locations (excluding sensitive information)

Personal information may be collected through:

• Website contact and booking forms
• Quote or on-site assessment requests
• Phone calls
• Email communications

2. How We Use Personal Information

We use personal information to:

• Provide and manage cleaning services
• Prepare quotes and cleaning scopes
• Schedule and manage jobs
• Process payments and issue invoices
• Communicate with clients
• Improve our services and internal processes
• Send service updates and marketing communications
• Maintain quality assurance and training records

3. Call Recording

Telephone calls with TidyFolk may be recorded for training, quality assurance, record keeping, and dispute resolution purposes.

Call recordings are stored securely and are not shared with third parties except where required by law.

4. Photography and Video

During service delivery, we may take photographs or short videos of client sites for quality assurance, training, record keeping, and marketing purposes.

We take reasonable steps to avoid capturing personal, confidential, or sensitive information. Clients may request exclusion of specific areas in writing.

5. Marketing Communications

We may send marketing communications from time to time.

You may opt out of receiving marketing messages at any time by following the unsubscribe instructions or contacting us directly.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to support functionality, analytics, and marketing.

We use third-party services including:

• Google Analytics
• Google Ads
• Google Tag Manager
• Google Search Console
• Rank Math (SEO analytics)

Cookies help us understand website usage, improve performance, and deliver relevant content. You can control cookies through your browser settings.

7. Third-Party Services and Data Storage

We use trusted third-party platforms to operate our business, including:

• Jobber (CRM and scheduling – data may be stored outside Australia)
• Stripe (payment processing – we do not store card details)
• Microsoft 365 (email and document management)
• Signature365 (email signatures and tracking)
• 3CX via Aatrox (phone system and call recordings)
• Xero (accounting)
• iCloud (scheduling and internal systems)

Some service providers may store data on servers located outside Australia.
We take reasonable steps to ensure these providers handle personal information securely.

8. Payment Information

Credit card payments are processed securely by Stripe.
TidyFolk does not store credit card details. Clients may choose to save payment details directly with Stripe at their discretion.

9. Data Security and Retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information is retained only for as long as necessary to provide services or meet legal and regulatory obligations.

10. Access and Correction

You may request access to personal information we hold about you, or request corrections if information is inaccurate or outdated.

Requests can be made by contacting us using the details below.

11. Complaints

If you believe we have breached your privacy, please contact us. We will investigate and respond as soon as reasonably possible.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time without prior notice. The latest version will always be available on our website.

13. Contact Information

Tidy Folk Pty Ltd

Trading as: TidyFolk Commercial Cleaning

ABN: 69 690 230 614

Queensland, Australia

Email: team@tidyfolk.com.au

Phone: 07 5208 9665

14. Governing Law

This Privacy Policy is governed by the laws of Australia and the State of Queensland.